Frequently Asked Questions

No! Your Whizzly storefront opens instantly in any mobile or desktop browser. When customers add items or select a booking slot, they check out in seconds via Apple Pay, Google Pay, or Card. Orders and bookings ping straight to your dashboard and phone with instant alerts. Zero apps to install and zero account creation friction.

We take 0% platform commission on sales through your own store. Payments via card, Apple Pay, and Google Pay route straight into your own Stripe account, paid out to your bank on your Stripe payout schedule. Standard UK card processing is 1.5% + 20p directly to Stripe (see stripe.com/gb/pricing). You can also accept PayPal, direct Bank Transfer, or Cash on Collection. Whizzly never holds your money.

Yes! Whizzly is built with 3 flexible modes (Physical Products, Service Bookings & Food Takeaway). You can run a pure boutique, a salon, a takeaway, or combine multiple modes under one unified storefront and dashboard.

Simply take a photo of any printed menu, chalkboard, price flyer, or PDF with your phone. Whizzly's AI automatically extracts item titles, descriptions, categories, and prices, building your digital catalogue in about 10 seconds with smart duplicate detection.

Yes! With our Service Deposit Powerup (included 100% free in Whizzly Pro), you can charge custom non-refundable upfront deposits at checkout. Slots only lock once the deposit is paid, guaranteeing your revenue.

Absolutely! You can protect your trade rates behind custom secret passcodes (e.g. TRADE2026). Regular retail shoppers see normal RRP, while approved trade stockists enter the passcode to unlock discounted bulk rates and minimum order quantities.

Zero long-term contracts. You get a 14-day free trial with no credit card required. If you ever decide Whizzly isn't for you, you can pause or cancel anytime with one click in your settings.

We never take a cut of your sales, on any plan. You pay your monthly plan, plus any add-ons or boosters you choose. You only pay Stripe's card fee, which goes to Stripe, not us. For standard UK cards it's currently 1.5% + 20p; premium and international cards cost a bit more (see stripe.com/gb/pricing). Your business is your business!

You get full, unrestricted access to Whizzly Pro for 14 days with zero risk and no credit card required to start. You can build your storefront, test all 30+ powerups, explore the AI Suite with your free starter tokens, and launch your live shop. If you decide not to continue after 14 days, you won't be charged a single penny.

Whizzly Starter (£9.99/mo) gives you all core selling tools with 0% commission and allows you to bolt on individual powerups as you grow. Whizzly Pro (£24.99/mo) is our all-inclusive flagship plan where ALL 30+ built-in powerups, 2 GB storage, white-label branding, 1,000 WhatsApp messages, and 1,000 monthly AI Suite tokens are included 100% FREE (£0 extra).

Think of AI tokens like minutes on a mobile phone contract. Every new store gets 200 free starter tokens on trial. Pro plans include 1,000 fresh tokens every month. Starter accounts receive 0 monthly tokens, but our Dashboard Co-Pilot is 100% Free for everyone (uses 0 tokens). If you need more compute, you can top up anytime for £2.99 per 1,000 tokens or activate AI Unlimited for £9.99/month with continuous auto-refill.

Your primary store is on Whizzly Pro (£24.99/mo). Every additional branch, dark kitchen, or secondary brand you add is 60% OFF at just £9.99/month. All 30+ powerups and the AI Suite are shared across all your stores for £0 extra, consolidated into one simple monthly invoice.

Storage Booster (+1 GB for £1.49/mo), AI Token Booster (+1,000 tokens for £2.99), and AI Unlimited (£9.99/mo) are optional top-up bolt-ons available to all merchants. Just like topping up pay-as-you-go phone credit or data, they are not included free in any plan and can be purchased on demand whenever you need extra capacity.

Yes. There are no contracts, tie-ins or cancellation fees. You can switch between Starter and Pro, switch between monthly and yearly billing (yearly saves 20%), or cancel in one click in your billing settings. If you cancel, your shop stays live until the end of the period you've paid for. We don't refund part-used months or years.

You can sell anything legal! Home bakers use Whizzly for custom cakes and brownies, artisans sell handmade candles and jewellery, and boutiques sell clothing and crafts. You have full freedom over your items, prices, and collections.

Zero! Whizzly charges 0% platform commission on all your sales. Standard Stripe card processing fees apply (1.5% + 20p for standard UK cards; see stripe.com/gb/pricing), but we never take a percentage cut of your revenue.

Yes! Open Counter Mode on your phone or tablet, tap the items being bought, and your customer scans the QR code on your screen to pay with Apple Pay or card. No expensive card machine leases required.

You get an instant alert sent straight to your WhatsApp and email with the items ordered, customer contact details, and delivery or collection instructions.

Yes! You can set collection times, specify local delivery zones by postcode, or set flat-rate UK postage fees.

You simply share your shop link (e.g. billysbarbers.whizzly.co.uk) on Instagram, WhatsApp, or Facebook. Clients open the link, choose their service, pick a date and time from your available slots, and pay a deposit to confirm.

You choose the deposit amount (e.g. £10 or £15). The client pays this via Apple Pay or card when booking. Because they have committed upfront, no-shows are drastically reduced, and if someone fails to turn up without notice, you retain their deposit.

Zero! Whizzly charges 0% platform commission on all your bookings. Standard Stripe card processing fees apply (1.5% + 20p for standard UK cards; see stripe.com/gb/pricing). Unlike booking marketplaces like Fresha that charge 20% on new clients discovered through their marketplace, you keep 100% of your earnings.

Yes, 100%! You can tap any time slot to block it out, or connect your Google/Apple Calendar. When you add a personal event or doctor's appointment to your calendar, Whizzly automatically blocks those hours.

Yes! When the client arrives or finishes their treatment, they can pay the remaining balance in cash, card, or by scanning a quick QR code on your phone with Apple Pay.

Third-party delivery apps like Just Eat charge 14% to 30% + VAT on orders and conceal customer data. Whizzly charges 0% platform commission on your own storefront. Standard Stripe card processing fees apply (1.5% + 20p for standard UK cards; see stripe.com/gb/pricing), and you own your direct customer relationships.

No. Whizzly is your direct ordering platform, not a third-party courier dispatch. You or your team handle local deliveries and collection, which means you keep 100% of any delivery fees you set.

You share your shop link (e.g. mariospizza.whizzly.co.uk) on social media, Google, or flyers. Customers choose Delivery or Collection, customize their dishes, and pay in 1 tap with Apple Pay, Google Pay, or card.

Yes! You enter your shop postcode and choose your delivery radius (e.g. 3 miles). When a customer enters their delivery address, Whizzly checks the distance automatically before allowing checkout.

Yes! You can offer Home Delivery, In-Store Collection, or Dine-In Table QR ordering with individual preparation times (e.g. Collection in 20 mins, Delivery in 45 mins).

Every order is sent instantly to your WhatsApp and appears on your live kitchen screen with item details, choices, and customer address ready to prepare.

Your built-in AI Shop Assistant is both page- and content-aware. Whether you are checking orders, tweaking product stock, or checking your daily sales, it understands the exact screen you are on and knows your whole shop. You can ask anything in plain English — like "What should I pack next?", "Are we low on sourdough?", or "Help me write a cute Instagram caption" — and it gives you helpful, clear answers without any confusing jargon.

Whizzly runs smoothly in any web browser on the devices you already own: your iPhone, Android phone, iPad, tablet, laptop, or desktop computer. You do not need to buy any bulky or expensive card terminals to get started.

Yes! Whizzly charges 0% platform commission on all orders and bookings. Standard Stripe payment processing applies (1.5% + 20p for standard UK cards; see stripe.com/gb/pricing), meaning 100% of your retail profit goes directly to you.

None whatsoever! Whizzly was designed specifically so anyone can launch and manage a professional online shop in minutes. Everything is tap-and-go, with clear buttons, friendly guides, and an AI assistant always right by your side.

All customer payments are processed securely through Stripe and transferred directly to your Stripe account, paid on your Stripe payout schedule (typically rolling 2 business days for UK accounts). We never hold your money.

Yes! Whizzly Pro includes multi-store switching, with each additional store at just £9.99/month. You can manage multiple storefronts under one simple login.

Absolutely! Each store gets its own dedicated website link (e.g. oakhaven.whizzly.co.uk and apexstudio.whizzly.co.uk) with its own logo, colors, and layout. Your retail customers will only see retail products, and your grooming clients will only see booking slots.

Traditional ecommerce platforms are bloated, require dozens of third-party plugins, and charge full price (£29–£39/mo) for every single site. Whizzly gives you exactly what you need without the bloat, lets you switch shops in 1 tap, and gives you 60% off every extra store (£9.99/mo) on one single bill.

Yes, completely! When you switch to your coffee shop, the bot reviews your roasted beans and bread pickup schedule. When you switch to your studio, it reviews client appointments and secured deposits. It is fully store and page-aware.

You have complete flexibility. You can pause or take any extra store offline at any time right from your settings with zero penalty fees. You are never locked into long-term contracts.

Never. All 30+ features, booking tools, and the complete Whizzly AI assistant are unlocked across all your linked shops under your Pro subscription for £0.00 extra.

Think of Whizzly AI as your tireless digital assistant. It creates studio-quality storefront banners, answers customer questions on your website 24/7, uploads paper menus from smartphone photos in 10 seconds, writes product descriptions, and sends friendly WhatsApp messages to bring back past customers. Everything is built directly into your shop—no coding or technical skills needed.

Tokens are just like minutes on a mobile phone contract. Each small action uses a set number of tokens: a chatbot reply uses 2 tokens, generating a 4K studio banner uses 40 tokens, writing a product description uses 10 tokens, and scanning a full paper menu uses 50 tokens. Every new store gets 200 free tokens to test on trial, and Whizzly Pro (£24.99/mo) includes 1,000 free tokens every single month.

You will NEVER get surprise bills or overdraft charges. If you run out of tokens before your monthly refresh, you can easily top up anytime with a +1,000 token pack for just £2.99 with 1 click in your dashboard.

You can click any industry preset (Cafe, Restaurant, Salon, Detailing, Boutique) or type your own custom vision. The AI generates a 4K high-resolution banner color-matched to your branding with your shop logo and live subdomain overlay.

It learns automatically! When you add items, services, opening hours, or delivery postcodes to your Whizzly shop, the receptionist knows immediately. You don't have to train it or write complicated instructions.

Yes, 100%! Bakeries and retail shops use it for sizing and product recommendations; salons and barbershops use it for appointment bookings and deposits; takeaways use it for dietary questions and delivery postcodes; and trade businesses use it for price lists.

No technical knowledge is required. Payment gateways like Stripe and PayPal connect in a couple of clicks, marketing integrations simply require pasting your account ID or API key, and product importers use standard export files.

When a customer completes checkout via Apple Pay, Google Pay, card, or PayPal, the payment is processed securely through your connected Stripe or PayPal account. Funds are paid directly to your account according to your standard Stripe/PayPal payout schedule (typically rolling 2 business days for UK Stripe accounts). We never hold your money.

Simply paste your Meta Pixel ID, TikTok Pixel ID, or Google Analytics 4 Measurement ID in your settings. Standard checkout events and conversion metrics fire automatically with no script editing required.

In Dashboard → Products → Import, select your source platform (Shopify, Square, WooCommerce, Etsy, Wix, Squarespace, eBay, or Universal CSV) and upload your export file. Whizzly automatically maps titles, prices, descriptions, images, and variants.

Simply paste the public web link to your Just Eat restaurant page into Whizzly. Our system retrieves the publicly available menu categories, items, and pricing so you don't have to retype them manually.

When you add your Mailchimp API key and List ID in Shop Settings, any customer who opts in to marketing during checkout is automatically added to your Mailchimp audience list in real time.

Our UK support team is available from 8am to 8pm UK time, 7 days a week, with typical email and live chat response times under 2 hours. Our automated AI dashboard co-pilot is active 24/7 for instant storefront troubleshooting.

You can reach our team directly at support@whizzly.co.uk or via the live chat widget inside your merchant dashboard. We are based in the UK.

Yes. WHIZZLY LTD is a registered company in England & Wales (Company No. 17380895). All customer and order data is stored and processed in compliance with UK GDPR and the Data Protection Act 2018. We never sell your customer data.