Digital Inclusivity

Accessibility Statement

Last updated: 25 September 2026. Whizzly is committed to ensuring digital accessibility for all users, including individuals with visual, auditory, motor, and cognitive disabilities.

Our Standards & Principles

We believe that modern independent commerce should be usable by everyone. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Levels AA and select AAA criteria, aligned with the UK Equality Act 2010.

Built-In Accessibility Features

  • Semantic HTML & Landmarks: Clean header, navigation, main, and footer structures allowing screen reader users to jump effortlessly between page sections.
  • Keyboard Navigability: All interactive elements, including checkouts, date pickers, dropdowns, and buttons, are accessible and focusable using keyboard tab navigation.
  • Contrast Standards: High-contrast color ratios across Light, Dark, and Twilight modes, avoiding low-contrast text combinations.
  • Scalable Typography: Full support for browser zoom and text resizing without breaking layout grids or hiding critical checkout prompts.
  • Clear Error Messaging: Form fields provide inline, readable text feedback when validation issues occur rather than relying solely on color indicators.

Merchant Content & Known Gaps

Whizzly provides the software storefront platform, but individual product photos, descriptions, and custom promotional banners are uploaded directly by independent merchants. We provide merchants with automated prompts and tools to add descriptive alt text to product images, but occasionally merchant-generated content may lack comprehensive descriptions.

We actively review our interface, test with assistive technology screen readers, and release continuous updates to address any identified usability gaps.

Feedback & Reporting Issues

If you encounter any accessibility barrier, difficulty completing a checkout, or have a suggestion to improve accessibility across any Whizzly page or storefront, please reach out to our team:

Email: help@whizzly.co.uk

Support Hours: 8:00 AM – 8:00 PM UK Time, 7 days a week

We review all accessibility inquiries and aim to provide a helpful response within 1 business day.